• Troubleshooting • Active Directory • Ticketing System • Call Center Triage
• iCloud, Virtual Migrations • TCP/IP, LAN, WAN, VLAN, VPN, VOIP, PBX, Wi-Fi
• Microsoft Windows, Mac OSX, iOS • Local & Network Printing • Microsoft Office 365
• Remote Desktop Utility • Wired & Wireless Network • Multiple Antivirus Software
• Linux, CRM
EMPLOYMENT HISTORY
ACI Learning – San Antonio, TX Jul 2021 – Dec 2022
Computer User Support Specialist – Training Internship
• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues.
• Ensured physical security & common attacks while securing the wired and wireless local network.
• Diagnosed, troubleshot, and resolved a wide range of software, hardware, and network issues.
• Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware.
Zachry Construction Corporations – San Antonio, TX Dec 2019 – Dec 2022
Security Operation Center Operator
• Answered inquiries via phone and in person as needed to exceed customer satisfaction.
• Identified potential problems, perceived the impact and the implications of decisions on business partners.
• Monitored the cameras for irregular or unusual conditions that may create security concerns or safety hazards using Avigilon Control Center
• Created and issued employee, employee temporary, and visitor badges
• Troubleshot and corrected issues that occur with cameras, door contacts, and door panels
• Investigated and prepared reports on accidents, incidents, and suspicious activities
G4S Secure Solutions – San Antonio, TX Feb 2016 – Dec 2019
Commissioned Security Officer
• Patrolled assigned areas to ensure personnel, building and equipment were secure
• Greeted clients and guests in a professional and courteous manner to build and maintain
• Checked identification of all persons entering and exiting the facility
• Recorded data, such as property damage, theft, violations or unusual occurrences and provided reports to the supervisor for appropriate action
• Documented concerns and verbally communicated and followed up to ensure resolution
Texas Department of Criminal Justice Aug 2013 – Feb 2014
Correctional Officer
• Monitored, oversaw, and controlled inmates and facilitated the discharge of inmates.
• Obtained fingerprints and DNA from inmates and stored data into the national system.
• Served as a liaison between corrections, police departments, courts, and judges. Key Accomplishments and Contributions as a Corrections Officer
• Managed 45-50 inmates’ p/day and successfully controlled operations to reduce internal incidents
• Established and maintained professional and productive relationships with law enforcement personnel, court employees, judges, correctional staff, warden, inmates, and administrative staff.
EDUCATION / CERTIFICATIONS
ACI Learning – San Antonio, TX Computer User Support Specialist Oct 2021
ITIL, A+, Network+, Security+