{"id":17,"date":"2021-10-19T00:48:37","date_gmt":"2021-10-19T00:48:37","guid":{"rendered":"http:\/\/stevenrangel.me\/?page_id=17"},"modified":"2023-02-27T00:33:02","modified_gmt":"2023-02-27T00:33:02","slug":"resume","status":"publish","type":"page","link":"https:\/\/stevenrangel.me\/?page_id=17","title":{"rendered":"Steven’s Resume"},"content":{"rendered":"\n

\u2022 Troubleshooting \u2022 Active Directory \u2022 Ticketing System \u2022 Call Center Triage
\u2022 iCloud, Virtual Migrations \u2022 TCP\/IP, LAN, WAN, VLAN, VPN, VOIP, PBX, Wi-Fi
\u2022 Microsoft Windows, Mac OSX, iOS \u2022 Local & Network Printing \u2022 Microsoft Office 365
\u2022 Remote Desktop Utility \u2022 Wired & Wireless Network \u2022 Multiple Antivirus Software
\u2022 Linux, CRM<\/p><\/blockquote><\/figure>\n\n\n\n

EMPLOYMENT HISTORY<\/strong><\/h2>\n\n\n\n


ACI Learning \u2013 San Antonio, TX Jul 2021 \u2013 Dec 2022
Computer User Support Specialist \u2013 Training Internship
<\/strong>\u2022 Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues.
\u2022 Ensured physical security & common attacks while securing the wired and wireless local network.
\u2022 Diagnosed, troubleshot, and resolved a wide range of software, hardware, and network issues.
\u2022 Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware.
<\/p>\n\n\n\n

Zachry Construction Corporations \u2013 San Antonio, TX Dec 2019 \u2013 Dec 2022
Security Operation Center Operator<\/strong>
\u2022 Answered inquiries via phone and in person as needed to exceed customer satisfaction.
\u2022 Identified potential problems, perceived the impact and the implications of decisions on business partners.
\u2022 Monitored the cameras for irregular or unusual conditions that may create security concerns or safety hazards using Avigilon Control Center
\u2022 Created and issued employee, employee temporary, and visitor badges
\u2022 Troubleshot and corrected issues that occur with cameras, door contacts, and door panels
\u2022 Investigated and prepared reports on accidents, incidents, and suspicious activities
<\/p>\n\n\n\n

G4S Secure Solutions \u2013 San Antonio, TX Feb 2016 \u2013 Dec 2019
Commissioned Security Officer<\/strong>
\u2022 Patrolled assigned areas to ensure personnel, building and equipment were secure
\u2022 Greeted clients and guests in a professional and courteous manner to build and maintain
\u2022 Checked identification of all persons entering and exiting the facility
\u2022 Recorded data, such as property damage, theft, violations or unusual occurrences and provided reports to the supervisor for appropriate action
\u2022 Documented concerns and verbally communicated and followed up to ensure resolution
<\/p>\n\n\n\n

Texas Department of Criminal Justice Aug 2013 \u2013 Feb 2014
Correctional Officer<\/strong>
\u2022 Monitored, oversaw, and controlled inmates and facilitated the discharge of inmates.
\u2022 Obtained fingerprints and DNA from inmates and stored data into the national system.
\u2022 Served as a liaison between corrections, police departments, courts, and judges. Key Accomplishments and Contributions as a Corrections Officer
\u2022 Managed 45-50 inmates\u2019 p\/day and successfully controlled operations to reduce internal incidents
\u2022 Established and maintained professional and productive relationships with law enforcement personnel, court employees, judges, correctional staff, warden, inmates, and administrative staff.<\/p>\n\n\n\n


EDUCATION \/ CERTIFICATIONS<\/strong><\/p>\n\n\n\n

ACI Learning \u2013 San Antonio, TX Computer User Support Specialist Oct 2021
ITIL, A+, Network+, Security+<\/p>\n","protected":false},"excerpt":{"rendered":"

\u2022 Troubleshooting \u2022 Active Directory \u2022 Ticketing System \u2022 Call Center Triage\u2022 iCloud, Virtual Migrations \u2022 TCP\/IP, LAN, WAN, VLAN,<\/p>\n

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